Refund policy
At Gleame, we want you to love every purchase. If you're not completely satisfied, we're here to help.
7-Day Return Policy
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unworn, unused, and unwashed.
- Have all original tags attached.
- Be in its original packaging.
- Be free from stains, odors, or any signs of wear.
- Include proof of purchase or your order confirmation.
Items that do not meet these conditions may not be eligible for a refund or exchange.
How to Start a Return
To initiate a return, please email us at info@gleame.co.in with:
- Your Order Number
- Reason for the return
- Photos (if the item is damaged, defective, or incorrect)
Once your request is reviewed and approved, we'll provide detailed return instructions, including the return shipping address.
Please do not send any items back without receiving return authorization. Unauthorized returns may not be accepted.
Return Shipping
Unless the item received is defective, damaged, or incorrect, customers are responsible for the return shipping costs.
We recommend using a trackable shipping service, as Gleame is not responsible for lost return shipments.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- A defective item
- The wrong product
- An item with a manufacturing defect
Contact us within 48 hours of delivery at info@gleame.co.in with clear photos of the issue.
We will review your request and, if approved, arrange a replacement or full refund at no additional cost.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Worn, washed, or used products
- Products without original tags or packaging
- Gift cards
- Final Sale or Clearance items
- Customized or personalized products
If you're unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We currently offer exchanges for:
- Size issues
- Color exchanges (subject to stock availability)
- Defective or damaged products
To request an exchange, contact info@gleame.co.in within 7 days of delivery.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If your return is approved:
- Your refund will be issued to your original payment method.
- Refunds are typically processed within 5–10 business days after approval.
- Processing times may vary depending on your bank or payment provider.
If you haven't received your refund within 15 business days after approval, please contact us at info@gleame.co.in.
Need Help?
If you have any questions regarding returns, exchanges, or refunds, please contact our support team.
Email: info@gleame.co.in
We're always happy to assist you.
